Genetic Los Angeles will accept returns* for items purchased on the GeneticLosAngeles.com store within 10 days of delivery date for a refund and 30 days from delivery date for store credit. Returns received after 30 days from delivery date will not be accepted.
*No returns are allowed on Sale/Private items. All sales are final.
Please note that shipping charges are non-refundable and all returns are subject to a 15% restocking fee.
All returns MUST meet the following criteria:
• No scents or odors
• No rips or tears
• No other signs of being worn
• All tags must be attached
• All original packaging must be included
• No COD (Cash/Check on Delivery) packages will be accepted
Failure to return merchandise as listed above will result in the return being rejected and returned to the customer without refund. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order. You may also be charged a $13 rejection processing fee for all rejected returns.
We recommended that you ship your return using a carrier who will provide your package with a tracking number to ensure that your package is returned to our warehouse. We suggest that you use FedEx, UPS or Insured Parcel Post for your Return. We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost.
Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process. You will be notified via email once your return has been completed.
International returns - The customer is responsible for all duties, taxes and brokerage fees. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we issue you a refund.
You should see a refund post to your credit card account within 2-4 business days. Please note that your banking institution may require additional days to process and post this refund to your account once they have received the information from us.
Returns, refunds and store credits may be made at the discretion of Genetic Los Angeles.